Frequently Asked Questions

Order Status • Has my order shipped? • How do I change quantities or cancel an item in my order? • How do I track my order? • My order never arrived. • An item is missing from my shipment. My Account • How do I create an account? • How do I edit my account information? • I forgot my password. • How do I return my product? • I received the wrong product. • What is your return policy? • When will my order ship? Guarantees • Low Price Guarantee • Privacy Policy • Security

Pricing and Billing • Do I have to pay sales tax? • I have a question on my charges. • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged? Buyer's Guide • What quality and color diamonds do you use? • How do I buy/redeem a gift certificate? • How do I find my product? • How do I navigate the site? • How do I use a coupon? Additional Support • How do I contact you?